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FAQ’S

General
Replacing Your Diamond

Q: Can I Just Sell You My Jewelry?

A: Yes. In some instances, you may decide to merely sell your jewelry outright. We can offer you a price to replace the stone(s) and another if you just merely want to sell your jewelry altogether. It’s your choice and we’ll offer you the best price you’ll find either way.

Q: I need my jewelry back quickly. Can you expedite my order?

A: Yes! Please let us know in the “Note” section in the form to the right. We will make every effort to rush your order. If anyone asks where your diamond is while we are replacing your stone, you can merely tell them that it is out being cleaned!

Q: Do you insure my diamond for shipping?

A: Yes! Each package is insured by Trade In My Diamond for up to $1,000. Additional insurance may be purchased by you at your US Post Office.

Q: How safe is it to ship my diamond in the mail?

A: We do all our shipping (you shipping your diamond to Trade In My Diamond and our returning your jewelry to you) with the US Postal Service. We have selected the US Postal Service as our primary shipping handler because of their secure shipping process and also because tampering with the US Postal Service is a federal offense. Your jewelry is delivered to a US Post Office Box at a US Postal Facility for additional security. Each package is insured by Trade In My Diamond for up to $1,000.

Q: What can I do if I am not satisfied with the replacement gemstone and/or amount I have been paid?

A: If you are unhappy with either your replacement setting or your payment, call or email us within 30 days of the date on the check to request your items be returned. Simply mail your jewelry back along with your check and we will replace your moissanite stone with your original diamond and mail it back to you, free of charge, no questions asked.

Q: How will I know when you’ve received my jewelry?

A: You can track the status 24×7 by using the tracking number supplied to you in your Diamond Trade In Packet.

Q: I sent my Diamond Trade In Packet today. When can I expect to receive payment?

A: You will need to account for the time it takes for your Packet to reach Trade In My Diamond, the appraisal process, and then the time taken to swap out your diamond for a moissanite stone. Once received, most Packets are processed the same day. Replacing your stone should then take 5 business days. Due to inconsistencies in mail times, it should take a total of 14-21 days for you to receive your check and jewelry from the time you mailed your Diamond Trade In Packet to Trade In My Diamond.

Q: I put in a request for a Diamond Trade In Packet. When can I expect to receive it?

A: Diamond Trade In Packets will go out the same day or the next business day, depending on when the request was put in. Delivery is determined by the speed of the US Postal Service. Packets are received in as little as three days, but generally within five business days. Your Diamond Trade In Packet will look like a generic, white bubble envelope with a return address of “TIMD” (as in “Trade In My Diamond”). Our packets looks this way so even your postal carrier won’t know you are trading your diamond in.

Q: What do you replace my diamond with?

A: Your diamond will be replaced with a gemstone called moissanite. Moissanite is virtually indistinguishable from a natural diamond. Even professional jewelers require a jeweler’s eyepiece to tell them apart! Moissanite is known by its technical name of silicone carbide. Moissanite stones are created in a laboratory process and then hand faceted by master gem cutters to bring out its natural brilliance. We at Trade In My Diamond have chosen moissanite to replace your diamond because there is nothing else that can match its durability, brilliance, and clarity. To learn more about moissanite, click here.

Q: How safe is the replacement process?

A: Our jewelers have been in the jewelry repair and replacement business since 1910. Before we replace your diamond, we will evaluate the condition of the jewelry piece to be sure it is in condition to allow for removal of the existing diamond and replacement with moissanite.

Q: Can you replace my diamond with a larger size moissanite stone?

A: We can certainly try. It will depend on your jewelry and whether or not your piece can withstand a larger setting. If you are interested in this option, please let us know in the “Note” section in the form to the right.

Q: I have a GIA Certificate for my diamond. Should I send you that as well?

A: Yes! Please enclose your GIA (Gemological Institute of America) or EGL (European Gemological Laboratory) certification with your jewelry when you mail your diamond back to us. A GIA or EGL certified diamond will be worth as much as 10% more than a diamond without GIA certification. If you don’t have a GIA or EGL certification, that’s OK too. You can still get plenty of cash for your diamond without one!

Q: Is the sale of my diamond reported to the IRS?

A: No, the IRS does not require purchases to be reported.

Q: How can I be sure I am getting the best price for my diamond?

A: We are fourth generation jewelers with vast experience in the trading of diamonds. We are part of a global network of jewelry dealers that allow us to cut out the middle men and give you the best price for your diamond.

Q: Does Trade In My Diamond match the appraisal value of my jewelry from my insurance company?

A: Insurance companies will appraise your jewelry based on “retail replacement value.” In other words, what will it cost you to replace your jewelry if it is lost or stolen? Appraisals also do not consider the value of the diamond itself. Thus, an appraisal will have little influence on the payment you should expect from Trade In My Diamond.

Q: I paid $2,000 for my diamond ring. I should expect $2,000 from Trade In My Diamond, right?

A: Retail stores mark up jewelry 5, 10 and even 20 times or more. There is also the cost of the moissanite stone that replaces your diamond, along with the labor to replace the stone. Additionally, the diamond itself only represents a portion of the total cost of the jewelry piece.

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